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Issues receiving emails to Helpdesk
Posted by David Walden on 27 January 2023 11:08 AM |
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To our valued Links Clients, Please be advised that we are experiencing delays with our Links Support Helpdesk, specifically our ability to process incoming emails into our ticketing system. To raise a new Support Ticket and/or add information to an existing Ticket, please log into the
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Links Support External IP Address Change
Posted by Maddison Mitchell on 11 April 2022 09:43 AM |
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To Our Valued Clients We wish to inform you that our external IP address will change on May 12th 2022. Please note this not does impact the Links Online Modules, including ActiveCarrot and Eblast. If your IT department has whitelisted our IP address for remote access, or in any of their security configuration, this will need to be changed to accommodate the new IP address. | |
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ActiveCarrot lagging and timeouts - resolved
Posted by Maddison Mitchell on 25 March 2022 09:55 AM |
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To Our Valued Clients, The previously reported lagging issues within the Links Online modules, including ActiveCarrot and Eblast, have now been resolved. Thank you for your patience, and we apologise for any inconvenience caused. Kind Regards, Links Helpdesk Read Complete article | |
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ActiveCarrot lagging and timeouts
Posted by Maddison Mitchell on 25 March 2022 09:26 AM |
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To Our Valued Clients, The Links Online modules, including ActiveCarrot and Eblast, are currently experiencing loading delays and timeouts in some cases. We are working on this as the highest priority. Unfortunately, we do not have an ETA on when this will be resolved as yet. We will post another update within the hour. We apologize for the inconvenience. Kind Regards, Links Helpdesk Read Complete article | |
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Final Reminder For No Support Version Pre-2020.2
Posted by Maddison Mitchell on 30 November 2021 10:32 AM |
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To Our Valued Clients,
On the 3rd of September 2021, we announced the end of support for versions of Links lower than 2020.2.
The deadline for this to occur
Read Complete article | |
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Links Version & Upgrade Update
Posted by Maddison Mitchell on 02 September 2021 12:00 PM |
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To Our Valued Clients, The first Links release in January 2022 will be Links 2022.2. With that release, Links versions 2019.2 (and all versions below it, ie 2017.2, 2017.4 & 2017.6 etc) will no longer be supported. If you are on one of these versions, now is the perfect time to take advantage of our exciting new features and improvements by upgrading your version of Links. Read Complete article | |