Knowledgebase:
COVID-19 Reopening Strategies and Process Management
Posted by Maddison Mitchell, Last modified by on 01 May 2020 09:57 AM

We understand the impact that COVID-19 has had to Clients and Customers alike.

Now that restrictions are starting to ease, we have put together a number of Knowledgebase articles to assist you, in an effort to cover all bases, reactivate your offerings and manage your processes.

For Debitsuccess Full Service Clients:

If you are an Australian Debitsuccess Full Service Client, please reach out to the Account Management team at Debitsuccess to organise direct debit re-activations when ready.

If you are a NZ Debitsuccess Full Service Client, please reach out to the NZ Account Management team at Debitsuccess to organise direct debit re-activations when ready.

Please note all Full Service Clients running Classes may need to complete the Skip of the Cash Run if this has not yet been completed. Please see below for Instructions.

Access Control

Recording Vaccination Status in Links

Modifying 24 hour Access Times

Restricting Visits post COVID-19

Using Sessions for Access Control

Classes Management Processes

Applying Family Credit to a Family for missed classes in Bulk  - NEW!

Crediting Families excluded from the Bulk Family Credit report 

Using Bulk Class Discounts or Public Holidays *This can be used if you are reopening part way through a debit period.

Recreating Lessons and Bookings when 'Public Holidays' are no longer required

Rollover of Term 2 to Term 3 During Closure

Updating Class Bookings after closure period

Reaching out to Cancelled Families using Links Messaging

Members Management Processes

Processing Early Returns for Bulk Suspended Members - NEW!

Bulk Extend Membership Contracts or Visit Passes - NEW!

Adding Bonus Days in Bulk to your Memberships

Reaching out to Cancelled Members

 

Direct Debits

In the scenario where your Centre has been closed and you have not applied ANY Suspensions to Memberships, you can Skip Direct Debits to bring your debiting periods up to date.

If you have applied Bulk Suspensions and/or have manual Suspensions applied, please reach out to Links Support, as there may be some additional data clean up required before proceeding.

Skipping Direct Debits - LinksPay & LinksGateway

Updating a Classes & Members Debit run without charging accounts

Skipping Direct Debits - Old Direct Debit and LinksPay via Admin module

Updating a Classes & Members Debit run without charging accounts

Visit Passes Management Processes

Extending Expiry Dates of Visit Passes

Sessions

Managing Sessions Upon Reopening

ActiveCarrot Processes

Publishing Classes back to ActiveCarrot

Publishing Memberships back to ActiveCarrot

Publishing Visit Passes back to ActiveCarrot

Publishing Facilities back to ActiveCarrot

Publishing Sessions back to ActiveCarrot and Kiosks

Paying Off An Outstanding Balance For Student Bookings 

Re-add Menu options available in Customer Portal

Eblast Processes

Sending SMS & Email from Eblast

Reaching out to Cancelled Families using Eblast

Recommended Eblast Filters for reopening

How To Check & Purchase Eblast SMS Credits

Sending SMS & Emails Through Links

Sending Emails From Links

Sending Single & Bulk SMS in Links

Understanding Messages

How to check and purchase credits for Links SMS

Please contact orders@linksmodularsolutions.com to check your SMS balance and purchase more SMS credits.

(0 vote(s))
Helpful
Not helpful

Comments (0)