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COVID-19 Reopening Strategies and Process Management
Posted by Maddison Mitchell, Last modified by on 01 May 2020 09:57 AM
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We understand the impact that COVID-19 has had to Clients and Customers alike. Now that restrictions are starting to ease, we have put together a number of Knowledgebase articles to assist you, in an effort to cover all bases, reactivate your offerings and manage your processes. For Debitsuccess Full Service Clients: If you are an Australian Debitsuccess Full Service Client, please reach out to the Account Management team at Debitsuccess to organise direct debit re-activations when ready. If you are a NZ Debitsuccess Full Service Client, please reach out to the NZ Account Management team at Debitsuccess to organise direct debit re-activations when ready. Please note all Full Service Clients running Classes may need to complete the Skip of the Cash Run if this has not yet been completed. Please see below for Instructions. Access Control Recording Vaccination Status in Links Modifying 24 hour Access Times Restricting Visits post COVID-19 Using Sessions for Access Control Classes Management Processes Applying Family Credit to a Family for missed classes in Bulk - NEW! Crediting Families excluded from the Bulk Family Credit report Using Bulk Class Discounts or Public Holidays *This can be used if you are reopening part way through a debit period. Recreating Lessons and Bookings when 'Public Holidays' are no longer required Rollover of Term 2 to Term 3 During Closure Updating Class Bookings after closure period Reaching out to Cancelled Families using Links Messaging Members Management Processes Processing Early Returns for Bulk Suspended Members - NEW! Bulk Extend Membership Contracts or Visit Passes - NEW! Adding Bonus Days in Bulk to your Memberships Reaching out to Cancelled Members
Direct Debits In the scenario where your Centre has been closed and you have not applied ANY Suspensions to Memberships, you can Skip Direct Debits to bring your debiting periods up to date. If you have applied Bulk Suspensions and/or have manual Suspensions applied, please reach out to Links Support, as there may be some additional data clean up required before proceeding. Skipping Direct Debits - LinksPay & LinksGateway Updating a Classes & Members Debit run without charging accounts
Skipping Direct Debits - Old Direct Debit and LinksPay via Admin module Updating a Classes & Members Debit run without charging accounts Visit Passes Management Processes Extending Expiry Dates of Visit Passes Sessions Managing Sessions Upon Reopening ActiveCarrot Processes Publishing Classes back to ActiveCarrot Publishing Memberships back to ActiveCarrot Publishing Visit Passes back to ActiveCarrot Publishing Facilities back to ActiveCarrot Publishing Sessions back to ActiveCarrot and Kiosks Paying Off An Outstanding Balance For Student Bookings Re-add Menu options available in Customer Portal Eblast Processes Sending SMS & Email from Eblast Reaching out to Cancelled Families using Eblast Recommended Eblast Filters for reopening How To Check & Purchase Eblast SMS Credits Sending SMS & Emails Through Links Sending Single & Bulk SMS in Links How to check and purchase credits for Links SMS Please contact orders@linksmodularsolutions.com to check your SMS balance and purchase more SMS credits. | |
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