Knowledgebase:
Clients impacted by COVID-19
Posted by Maddison Mitchell, Last modified by Maddison Mitchell on 21 July 2021 02:18 PM

If you are not yet on version 2019.2.1900 or higher, you should not process Bulk Suspensions or skip Debit Runs until you have upgraded Links. Leaving Memberships and Debit Runs untouched will not have any impact, as you are able to apply Suspensions and skip Debits at a later date, once you have upgraded.

We understand the impact that COVID-19 is having to our Clients and their Customers. We have been informed by a number of our Clients that they have received an influx of suspensions and cancellations.

In light of this, we have put together a number of Knowledgebase articles to assist you, in an effort to avoid further cancellations and retain your Customers.

Below, we have provided guides that detail what you can do to mitigate these cancellations, manage suspensions and other Customer management processes:

For Debitsuccess Full Service Clients:

If you are an Australian Debitsuccess Full Service Client, please reach out to the Account Management team at Debitsuccess to organise direct debit suspensions and changes to your schedules. 

If you are a NZ Debitsuccess Full Service Client, please reach out to the NZ Account Management team at Debitsuccess to organise direct debit suspensions and changes to your schedules. 

Please note all Full Service Clients running Classes will need to complete the Skip of the Cash Run. Please see below for Instructions.

Access

Removing or Modifying 24 hour Access



Sessions

Updating Session numbers

Cancelling Sessions

Classes Management Processes

Applying Family Credit to a Family for missed classes in Bulk

*If you have run a Classes debit or had to cancel your Class due to the Stage 3 implementations, this can serve as a refund to your Customers for the Classes already paid.

Applying a Public Holiday to Class Types to not charge through Direct Debit

Applying a Bulk Class Discount



Members Management Processes

Applying Bulk Membership Suspensions

Please note that you should not Suspend your Memberships (manually or in bulk) if you have skipped direct debits as this can result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information.

If you intend to credit your Members in future for missed time in the centre, please ignore this note. 

Bulk Extend Membership Contracts or Visit Passes 



Skipping a Direct Debit - Old Direct Debit and LinksPay (via Admin module)

Updating a Classes & Members Debit run without charging accounts

Please note, you must not skip your Direct Debits if you have ANY Suspensions in place as this will result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information.

If you intend to credit your Members in future for missed time in the centre, please ignore this note. 

Skipping a Direct Debit - via Links Integrated Payments

Updating a Classes & Members Debit run without charging accounts

Please note, you must not skip your Direct Debits if you have ANY Suspensions in place as this will result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information.

If you intend to credit your Members in future for missed time in the centre, please ignore this note. 

ActiveCarrot

Unpublishing Facilities from ActiveCarrot

Unpublishing Classes from ActiveCarrot

Unpublishing Memberships and Visit Passes from ActiveCarrot

Unpublishing Sessions from ActiveCarrot and Kiosk

Removing options available through Customer Portal



Sending SMS & Email from Eblast

Eblast Manager Portal> Eblast New Campaigns

How to get an export of All Active Customers

How to get an export of All Active Customers - by postcode



Sending SMS from Links

Sending Single & Bulk SMS in Links

Sending Emails Through Links

Sending Emails From Links

Understanding Messages



How to check and purchase credits for Eblast

How To Check & Purchase Eblast SMS Credits

How to check and purchase credits for Links SMS

Please contact orders@linksmodularsolutions.com to check your SMS balance and purchase more SMS credits.

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