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Clients impacted by COVID-19
Posted by Maddison Mitchell, Last modified by Maddison Mitchell on 21 July 2021 02:18 PM
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If you are not yet on version 2019.2.1900 or higher, you should not process Bulk Suspensions or skip Debit Runs until you have upgraded Links. Leaving Memberships and Debit Runs untouched will not have any impact, as you are able to apply Suspensions and skip Debits at a later date, once you have upgraded. We understand the impact that COVID-19 is having to our Clients and their Customers. We have been informed by a number of our Clients that they have received an influx of suspensions and cancellations. In light of this, we have put together a number of Knowledgebase articles to assist you, in an effort to avoid further cancellations and retain your Customers. Below, we have provided guides that detail what you can do to mitigate these cancellations, manage suspensions and other Customer management processes: For Debitsuccess Full Service Clients: If you are an Australian Debitsuccess Full Service Client, please reach out to the Account Management team at Debitsuccess to organise direct debit suspensions and changes to your schedules. If you are a NZ Debitsuccess Full Service Client, please reach out to the NZ Account Management team at Debitsuccess to organise direct debit suspensions and changes to your schedules. Please note all Full Service Clients running Classes will need to complete the Skip of the Cash Run. Please see below for Instructions. Access Removing or Modifying 24 hour Access Sessions Classes Management Processes Applying Family Credit to a Family for missed classes in Bulk *If you have run a Classes debit or had to cancel your Class due to the Stage 3 implementations, this can serve as a refund to your Customers for the Classes already paid. Applying a Public Holiday to Class Types to not charge through Direct Debit Applying a Bulk Class Discount Members Management Processes Applying Bulk Membership Suspensions Please note that you should not Suspend your Memberships (manually or in bulk) if you have skipped direct debits as this can result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information. If you intend to credit your Members in future for missed time in the centre, please ignore this note. Bulk Extend Membership Contracts or Visit Passes Skipping a Direct Debit - Old Direct Debit and LinksPay (via Admin module) Updating a Classes & Members Debit run without charging accounts Please note, you must not skip your Direct Debits if you have ANY Suspensions in place as this will result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information. If you intend to credit your Members in future for missed time in the centre, please ignore this note.
Skipping a Direct Debit - via Links Integrated Payments Updating a Classes & Members Debit run without charging accounts Please note, you must not skip your Direct Debits if you have ANY Suspensions in place as this will result in unused Suspension credits on future debits. Please contact Links Helpdesk for more information. If you intend to credit your Members in future for missed time in the centre, please ignore this note. ActiveCarrot Unpublishing Facilities from ActiveCarrot Unpublishing Classes from ActiveCarrot Unpublishing Memberships and Visit Passes from ActiveCarrot Unpublishing Sessions from ActiveCarrot and Kiosk Removing options available through Customer Portal Sending SMS & Email from Eblast Eblast Manager Portal> Eblast New Campaigns How to get an export of All Active Customers How to get an export of All Active Customers - by postcode Sending SMS from Links Sending Single & Bulk SMS in Links Sending Emails Through Links How to check and purchase credits for Eblast How To Check & Purchase Eblast SMS Credits How to check and purchase credits for Links SMS Please contact orders@linksmodularsolutions.com to check your SMS balance and purchase more SMS credits. | |
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