To our Valued Links Clients

In order to be compliant with new Australian regulations regarding SMS functionality and spam, all clients that use SMS in Links must have their chosen ‘Sender ID’ approved by our SMS provider's Compliance Team.

If a client does not have an approved Sender ID registered or change their details without prior approval, any messages sent will automatically fail.

In light of this we ask our clients to not alter their existing Sender ID name,
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To Our ActiveCarrot Customers

We are pleased to announce that the ActiveCarrot online payments issue has been resolved.

We are working with the appropriate teams to gather more data on the incident itself, as well as information we may be able to provide to you regarding the customers affected.

We do not have a firm ETA on when this information may be available at this time.

Once again, we sincerely apologise for this situation, and as always, we thank you for
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To Our ActiveCarrot Customers

We have identified an issue with ActiveCarrot online payments where customers making a purchase online (memberships/casual etc) are receiving a 'Declined' or 'Failed' notification and no transaction appears to occur, however the funds are taken successfully.

In the case of a membership purchase, no membership is created in Links and no notification is given to the customer or site to indicate this.

Escalated Support are working on this issue
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Hello Links Customers

We are pleased to inform you all of an enhancement to ActiveCarrot that went live today.

We have increased the security of our ActiveCarrot platform by adding Captcha controls to the Prospect and Session booking pages.

This is just one more level of security to protect your system from malicious users.

And as long as you are on the latest version of ActiveCarrot, there is nothing you need do to enjoy this higher level of security.

If
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To our valued Links Clients,

Please be advised that we are experiencing delays with our Links Support Helpdesk, specifically our ability to process incoming emails into our ticketing system.

Please note, our online Support Portal is unaffected.

To raise a new Support Ticket and/or add information to an existing Ticket, please log into the
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